Refunds & cancellation

1. The short version

• You can cancel yourself, at any time, from the billing screen in your account. Nobody has to approve it and there is no exit interview.
• Cancelling stops the next charge. The period you already paid for runs to its end and you keep the paid features until then.
• Consumers in the EU have a statutory right to withdraw within 14 days — see section 4.
• Nothing you typed is ever deleted because you stopped paying.

2. How to cancel

Open the billing screen in your account. It hands you to Stripe’s own customer portal, where you can cancel, change card, or download every invoice. The cancellation takes effect at the end of the period you have paid for; nothing further is charged after that.

You do not need to email anyone to cancel, and there is no plan that can only be cancelled by writing in. If the portal ever fails to open, write to [TO BE COMPLETED: contact email address] and it will be cancelled by hand.

3. What you keep

When a subscription ends, the account drops back to the permanently free tier: one project, with its full arithmetic. The rest of your projects, every line in them, your people and your history are all still there, untouched, waiting — and the export still hands the whole lot back in one file, on the free tier as much as on a paid one.

What stops is adding, not keeping. On Free you cannot create a second project and on Solo you cannot create a fourth; a shared cost, a new contractor, a new invoice you owe and a CSV import all come with Portfolio and stop being offered without it. Everything already recorded stays readable, stays exportable — and stays deletable, so dropping a plan never leaves you unable to correct your own figures.

Which project stays computed is decided by age, oldest first, so that it cannot move under you from one month to the next. Nothing is deleted, and resubscribing restores everything immediately.

4. The 14-day right of withdrawal (EU consumers)

If you are a consumer resident in the European Union, you have 14 days from the day the contract is concluded to withdraw from it, without giving a reason. Tell us at [TO BE COMPLETED: contact email address] — any clear statement is enough, and there is no form you have to use.

There is a genuine complication with digital services, and it is honest to state it rather than bury it: EU law lets a trader ask the consumer to agree that performance begins immediately and to acknowledge that doing so ends the withdrawal right once the service is fully performed. MakerProfit does not ask for that agreement today: the Stripe checkout is opened with no consent collection of any kind, so there is nothing there for you to tick and no waiver you can have given by accident. Whether it should ask, and how that would be presented, is not settled.

[TO BE COMPLETED: right of withdrawal — decide whether consent to immediate performance is collected at checkout, and have the wording reviewed]

Until that is settled and this page says otherwise, the operator will honour a withdrawal request made within 14 days of the first payment and refund it in full. That is a commitment made here in writing, not a favour granted case by case.

These are statutory rights. Nothing on this page or in the terms reduces them.

5. Refunds outside the withdrawal period

Monthly plans ($9 and $29) are not refunded part-way through a month. The amount is small, cancelling is instant, and at most one month is ever at stake — so there is no monthly subscription running against your will for longer than that.

The yearly plan ($288 paid once) is a bigger commitment and is treated as one. If you cancel part-way through the twelve months, ask: the unused whole months will be refunded. [TO BE COMPLETED: yearly policy — confirm the pro-rata and how it is accounted for]

Two cases are refunded on request, no argument, whenever they happen:

• A charge you did not intend — a renewal on an account you thought you had cancelled, or a double charge.
• The service did not do what this site says it does, and it could not be fixed. The claim on the landing page is the standard being measured against.

Refunds go back to the card that paid, through Stripe, and typically take five to ten business days to appear depending on your bank.

6. Free tier, trials and price changes

The free tier is free permanently: one project, with the whole arithmetic on it. It is not a trial, it takes no card, and it does not convert into a paid plan on its own — so there is no silent first charge to ask for back. Solo ($9 a month) raises that to three projects; Portfolio ($29 a month, or $288 for the year) covers every project you run.

If a price ever changes it applies from your next renewal and never retroactively, and the period you have already paid for runs to its end at the price you agreed to. You will find the change said in the app and on this page rather than in your inbox — the only mail this service sends is your sign-in link. [TO BE COMPLETED: how a price change is notified, and how far ahead of the renewal — to be decided, then stated here]

7. Chargebacks

If something looks wrong on your statement, write first. A chargeback costs the operator a fee on top of the refund and takes weeks; an email takes a day and reaches an actual person. Nothing here is trying to keep money that should not have been taken.

Contact: [TO BE COMPLETED: contact email address].